QuillbaseSupportInbox

Inbox

Noah Fitzgerald
Please cancel my subscription
we closed the shop last month, dont need the software anymore
Live chatSLA 10mUnassigned
Aisha Rahman
Can’t invite a sixth teammate: “seat limit reached”
We upgraded to Team yesterday but I still get “Seat limit reached” when I invite our sixth designer. The billing page says 5 seats. Did the upgrade not go through, or do I have to add seats myself?
Web formSLA 1h 52mAssigned to Dana Ortiz
Rahul Mehta
Invoice PDF shows the wrong VAT number
Also, company settings shows the right number, so I’m not sure why the PDF has the old one. Can this be fixed for future invoices too?
EmailHighSLA 33mAssigned to Dana Ortiz
Maya Okafor
Charged twice for October
Following up with the card statement. Both lines show as QUILLBASE*BUSINESS. Sorry to chase, but month-end close is Monday.
EmailUrgentSLA 22mAssigned to Dana Ortiz
Tomás Herrera
CSV export times out on large workspaces
Note: Reproduced on staging with 130k rows. The export runs inline and hits the 30s gateway limit. Filed QB-2291. The async export is behind a flag; I can enable it for this workspace as a workaround.
Live chatHighSLA 41mAssigned to Priya Nair
Priyanka Desai
Refund request: bought annual by mistake
Just checking this was received. I’d like to sort it out before my next card statement.
EmailSLA −14mUnassigned
Lena Sørensen
Pro-rating when upgrading mid-cycle
Note: Annual to Business: unused Team time is credited, the difference is charged pro-rata. Rough estimate for 8 seats is $1,326 for the remaining 10.5 months. Verify in the billing tool before quoting.
EmailSLA 45mAssigned to Marcus Lee
Elliot Brandt
SSO with Okta: “Invalid metadata” on upload
Note: Confirmed: our parser fails on a namespace-prefixed root. Fix is in review (QB-2307) and ships in tomorrow’s patch. Workaround: strip the prefix before upload.
EmailHighSLA 12mAssigned to Priya Nair

Charged twice for October

Open#4821EmailUrgent priorityAssigned to youSLA 22m
  1. Today
    1. Maya Okafor

      Hi, I just noticed we were charged twice for October: two $480.00 charges on 3 Oct, about two minutes apart. Our accountant is asking about it and I can’t find a second invoice in the list. Can you look into it today please?

    2. Marcus Lee
      Internal note. Only your team can see this.

      Checked Stripe: two successful charges of $480.00 on 3 Oct (08:02 and 08:04). The second is a retry after her card update, the webhook fired late. The duplicate is real. Refunds over $250 need Dana’s sign-off.

    3. Maya Okafor

      Following up with the card statement. Both lines show as QUILLBASE*BUSINESS. Sorry to chase, but month-end close is Monday.

To maya@brightsidedental.example
Ctrl↵ to send